General Support Categories
Professional and Commercial Support
There is a company, Fort Systems Ltd, which was created specifically to provide top quality commercial support for ScamNailer and associated applications. They can even run your entire ScamNailer system remotely for you, taking all the administrative load off you.
There are 2 mailing lists for ScamNailer and MailScanner users.
The first is an "announcements only" list which I strongly advise you to subscribe to. This is where all announcements will be made of new versions of ScamNailer and MailScanner.
You can subscribe to this list by visiting
The second list is a discussion list where all new features, configuration issues and so on are discussed. This is where to go if you need help.
The developers also keep an eye on it, so it's a good place to suggest
new features, problems, questions, etc. But please remember there are
limits to the time that can be spent on unpaid support. If you need more
specific help, please
read about our professional support options.
You can access this list
on the web,
or you can subscribe by visiting
Before posting to the list, please read this
guide to asking smart questions and search the
You can search the main mailing list very easily.
Community Live Support
For immediate help, you can contact other ScamNailer users via IRC, using the
server irc.freenode.net on the channel #mailscanner. If
you are using IPv6, the server is irc.ipv6.freenode.net. You can
without having to install any IRC software on your computer.
The original version of this page came from
http://www.roaringpenguin.com/mimedefang/enduser.php3. Many thanks to them for writing it and not getting too upset when I copied it!